Return Policy

1. Scope

This policy applies to all orders placed with Calffa, a brand of Megaprint Transfers Ltd (UIC (EIK) 148051297, VAT number BG148051297, Gustav Vaigand 9, 9000 Varna, Bulgaria). We sell to businesses only (B2B); consumer withdrawal rights for distance sales do not apply. It forms part of our General Terms and Conditions.

2. Check your delivery

• If a parcel is visibly damaged, note it on the courier’s delivery record or refuse the parcel, and tell us the same day.
• Check the goods against your order confirmation — products, colours, sizes and quantities — within 48 hours of delivery and always before printing, embroidering, relabelling or reselling them.

3. How to report a problem

Write to info@calffa.com within 48 hours of delivery with:

• your order reference (CAL-…);
• the products and quantities concerned;
• a short description and clear photos showing the defect and the product label.

Visible defects, missing or wrong items reported later cannot be accepted. Hidden manufacturing defects that could not be found on inspection must be reported immediately after they are discovered, and no later than 6 months after delivery. We answer every complaint within 2 working days.

4. No returns of unwanted goods

Returns without a defect — for example a different size, colour or quantity being preferred — are not possible, as is usual in wholesale textiles. In exceptional cases we may agree to a return in writing, on conditions we set at that time.

5. Products we cannot take back

• Goods that have been printed, embroidered, patched, relabelled, washed, worn or otherwise altered — except for defects in our own branding (point 6).
• Goods ordered specially for you or not held in stock.
• Goods bought in an outlet or sale promotion, unless they are defective.
• Goods without their original packaging, or damaged after delivery.

6. Garments branded by us

Branded goods are made to order from the proof you approved, so they cannot be returned. If our branding does not match the approved proof (e.g. wrong placement, size or text, or a print or embroidery defect), report it within 48 hours with photos and we will rework, reproduce or credit the affected pieces. Usual industry tolerances apply to colour matching, placement and size of the design, and to garment sizes and colours between production batches.

7. How a complaint is settled

1. We review your report and photos; we may ask for a sample to be sent back.
2. Returns are only accepted with our prior written approval and a return reference. Send them in the original packaging, to the address we give you (our warehouse: Bivsh Stopanski Dvor, 9140 Topoli, Bulgaria).
3. For accepted complaints we choose, depending on the case, a replacement, rework, price reduction, credit note or refund. We cover the return shipping for accepted complaints.
4. Credit notes and refunds are issued within 14 days of accepting the complaint, by bank transfer or against your next order.

8. Liability

Our liability for defective goods is limited to the invoiced value of the affected products, as set out in our General Terms and Conditions.

9. Contact

info@calffa.com · +359 878 965 865